Website Live Chat
Engage website visitors instantly with real-time conversations.
Features built to handle your customer support
Everything you need to deliver outstanding support in one place, from unified inbox to AI and integrations.
At MojaDesk, we have built everything you need to deliver outstanding customer support in one place. Our features are designed to help your business connect, engage, and resolve customer issues faster, from small business to big enterprise.
Core platform
Product features
Unified inbox
Manage all customer messages from different platforms in one unified inbox.
Team Collaboration
Allow multiple staff members to share, assign, and resolve tickets together.
Human AI Assistance
Let AI support human agents with quick suggestions and smart replies.
Human Agents
Route requests to multiple agents for personal, human-driven customer care.
AI Agent/Chatbots
Deploy a fully automated agent powered by AI to handle conversations independently.
Automations
Streamline repetitive tasks with triggers and automated workflows.
Mobile Apps (PWA)
Stay connected anywhere with mobile-friendly apps that work across devices.
Integrations
Connect seamlessly with services like Google Workflow, OpenAI, and more.
Pre-chat Forms
Collect key details with questionnaires or registration forms before a chat begins.
Multilingual
Serve customers in many languages with localized experiences—including Swahili where you need it.
Tags
Organize and track conversations easily using predefined labels.
Custom Branding
Personalize the chat experience with your company’s logo, colors, and style.
Chat Queue
Keep customers informed while they wait in line for the next available agent.
Tickets
Convert conversations into trackable tickets for organized issue management.
Operations
Management features
Departments
Organize chats by department to ensure inquiries reach the right team.
Chat Internal Notes
Add private notes inside conversations to coordinate with your team.
Business Hours
Set availability times to manage customer expectations effectively.
Saved Replies
Respond faster with reusable, pre-written answers for common questions.
Agents Balancing
Distribute conversations fairly across your team for faster, more balanced response times.
Insights
Reports and analysis
Users and Agent Reports
Gain insights into user activity and agent performance.
Messages Reports
Track the volume and performance of all messages exchanged.
Automation Reports
Analyze how your automations are performing and improving efficiency.
Articles Reports
Measure the impact and reach of your knowledge base or help articles.
Channels & tools
Integrations
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Artificial Intelligence
Enhance conversations with AI-powered insights and automation.
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WhatsApp
Engage customers on the world’s most popular messaging platform.
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Messenger
Connect directly with customers through Facebook Messenger.
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OpenAI
Use advanced AI to power smarter chatbots and automate replies.
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Dialogflow
Build conversational agents with Google Dialogflow integration.
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Twitter
Manage customer inquiries and mentions from Twitter in one place.
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Telegram
Support customers on Telegram with seamless integration.
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Viber
Stay connected with users who prefer Viber messaging.
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Line
Reach audiences across Asia with Line integration.
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WeChat
Communicate with customers in China through WeChat.
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Zalo
Build stronger connections with customers in Vietnam via Zalo.
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Slack
Collaborate with your team by bringing chats directly into Slack.
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Zendesk
Sync MojaDesk with Zendesk for unified customer service.
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WHMCS
Manage hosting and billing requests seamlessly with WHMCS integration.
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Business Messages
Chat with customers directly from Google Search and Maps.
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Martfury
Connect with your eCommerce customers through Martfury integration.
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Zapier
Automate workflows by linking MojaDesk with 5,000+ apps.